Refund & Cancellation Policy
We would rather refund someone than have them feel stuck with a subscription they are not using. This page explains exactly how that works.
What you are paying for
Mega Famous costs $3.00 USD per month. It unlocks AI gift ideas and AI dinner ideas, up to the monthly generation limit shown in the app. Everything else in Grandma Famous — family profiles, gifts, the calendar, dinners, and memories — is free and always will be.
The subscription renews automatically each month on the same date, using the card you gave Stripe, until you cancel it.
Cancelling
You can cancel at any time, in under a minute, with no phone call:
- Open the app and tap the Mega Famous card on the Home screen.
- Tap “Manage or cancel my subscription.”
- Choose to cancel in the payment page that opens.
You keep Mega Famous until the end of the month you have already paid for, then move back to the free plan. Cancelling never deletes your family information, photos, or saved gift ideas — you keep all of it.
Refunds
- Within 14 days of your first payment — full refund, no questions asked. Just email us.
- Charged by accident, for example you meant to cancel and forgot — email us within 30 days of the charge and we will refund that month in full.
- The app was broken and you could not use what you paid for — we will refund that month.
Outside those cases we generally do not refund past months, since you had access to the feature during them. If your situation feels unfair, email us anyway and we will look at it — this is a small app and a real person reads the mail.
How to request a refund
Email support@grandmafamous.com from the address you use to sign in, and say roughly what happened. We reply within 3 business days. Approved refunds go back to your original card and usually appear within 5 to 10 business days, depending on your bank.
Please email us before disputing a charge with your bank. A dispute takes weeks and we can almost always sort it out the same day.
If a payment fails
Stripe retries a failed payment a few times over about two weeks. If it still does not go through, the account moves to the free plan automatically. Nothing is deleted, and you can resubscribe whenever you like.
Price changes
If we ever change the price, we will email you at least 30 days before it applies, so you can cancel first if you would rather not continue.